![]() ![]() This could mean that the overall volume of inquiries is increasing, the number of agents is decreasing, AI capabilities are being introduced to reduce support headcount or a combination of the above. Live Chat Benchmark Report says that in 2022, the number of chats per agent grew by a whopping 138% for teams with 26+ agents. The result is a streamlined workflow where your support superheroes can focus on what they do best: connecting with customers and solving problems with empathy and understanding. Sounds amazing, right?ĪI-powered tools can help you turn this vision into reality by automating repetitive and time-consuming tasks, freeing up your human agents to focus on more complex issues and providing personalized support. ![]() Picture your support team as a well-oiled machine, humming along and tackling customer inquiries with the precision of a synchronized swimming team. NLP is the bridge between human and AI communication, making it an essential ingredient in the quest for outstanding customer support. The result? A consistently empathetic and effective support experience where customers feel truly understood and valued. Imagine being able to teach your computer to read between the lines, deciphering not just the words that customers use but also the sentiment and intention behind them. NLP is all about helping computers understand, interpret and generate human language in a meaningful way. If chatbots are superheroes, natural language processing (NLP) is their superpower.
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